Order Cancellations:
You may cancel any order as long as it has not been packed and dispatched.
If you have already received the goods or your order has been dispatched by the time you cancel, you will need to send the goods back to us at your own cost and risk. Please make sure all products are unopened and in a re-sellable condition, with all packaging seals intact. If the returned goods are not sufficiently packaged and are damaged on return, we will need to charge for any damaged items in full. All returns need to be back with us within 14 days of the delivery date to be applicable for refund.
If delivery is refused by the addressee, you are entitled to a refund minus the p&p charges incurred sending out the original order. Please note that on international and larger and heavier items delivered by domestic couriers, they may charge an additional fee for the order to be returned to us. If this is the case, any additional fees will also be deducted from any refund issued.
Please note: We will need to have the items arrive back with us before a refund can be issued.
Returns on orders with free or subsidised shipping
If a returned order had free or subsidised (ie. DHL Express) shipping applied (as for orders over £75), our actual shipping costs that we incurred in sending the order will also be deducted from any refund issued. This also applies to full order returns, where we would need to deduct the shipping cost from the refund. Unfortunately we have no way to reclaim these costs.
Please note: On DHL Express, they usually charge a return shipping fee for orders that are rejected or returned. There is no way for us to mitigate these charges and these will also need to be deducted from any refund issued.
Returns Address and Process
Please ensure that your returned item(s) include your name and order number in the package, and that they are sent to the address below. Failure to do so will result in delays with processing your return.
Returns Dept,
Na'vi Organics,
Well Being Shop,
Acharacle,
Argyll,
PH36 4JL
Once we receive the goods back here, provided they are received by us, and in the same condition they were sent to you in, we will refund you the full cost of the item(s). Please note that we retain the right to charge a 15% restocking if the item(s) shows any signs of superficial damage, or where orders have been made up specially. All postage and packing costs are non-refundable if your order has been dispatched by the time you cancel. P&P costs will be deducted from final amounts refunded. Refunds may take up to 10 days to process.
Damaged goods in transit:
If any goods are damaged in transit, please take a photo and email us. We will then be happy to offer a discount or send a replacement. Please note that we are unable to resolve issues of faulty or damaged products without a photo for our records.
Vouchers & Discount Codes
Discount codes must be used at the time of checkout - we have no way to add a discount code once the order has been placed. Only one discount code can be used at a time during checkout. We are also unable to refund any voucher codes that have been used on returned items.
