We ship all over the world with the delivery options listed below. Any orders placed before midday will usually go out the same day.
UK Expedited (Royal Mail Tracked 24): Free
Usually next working day delivery, however can occasionally be 2 working days to any UK address including Channel Islands and Isle of Man.
International Orders (Over £75) DHL Express ODD: £19.95 (Subsidised)
International Orders (Under £75) DHL Express ODD: £34.95 (Non-Subsidised)
DHL Express remains the best service we offer for international customers with most parcels being delivered in 5-7 days. Due to our remote location, a parcel collection will only take place the following day after we book the service (which happens when we pack and ship your order), It takes a further day to reach the first DHL hub. Therefore it can be 2 working days after you see our order dispatch confirmation email before you will see the active tracking updates from DHL on your parcel.
DHL Express ODD (On-Demand Delivery) Service
The DHL Express service also includes their ODD (On-Demand Delivery) Service. This gives the customer in-flight options, allowing the freedom to choose when and where their parcel is delivered while still in transit if circumstances change. Once dispatched, these options are automatically available. See this link for more information: https://dhlexpress.com.sg/articles/on-demand-delivery
Cancelling or Amending Orders
We will always do our best to accommodate any cancellation requests or amendments to orders, however these are usually needed to be requested by phone as emails can take up to 24 hours to be read. Often orders are dispatched the same day, or first thing the following morning, so if an order cancellation or an amendment is required before the order is packed, please call the shop on 0330 043 9063 (optioon 1).
Please note that once you receive a delivery notification, this means the order has been packed and processed, we are no longer able to amend it or cancel it.
Discount codes must be used at the time of checkout - we have no way to add a discount code once the order has been placed. Only one discount code can be used at a time during checkout, so for example a discount code redeemed via the gemstones program cannot be used in conjunction with any other discount code.
International Orders, Customs Processes, Fees and Import Restrictions
It is the customer's responsibility to ensure that any items purchased are eligible for import into the destination country. We cannot be held responsible for any items that are opened for inspection/examination or detained or destroyed at the point of entry into the destination country. The same applies for any import taxes, duty or clearance fees, the customer is solely responsible, and if a parcel is refused or returned due to unpaid fees, we are unable to refund the original shipping cost or any additional fees incurred in the return, and these will be deducted from any refund that is issued.
Delayed / Lost orders
Our delivery service considers a parcel lost after it has been in the postal system for a period of 14 working days for UK orders and 21 days for International orders. Though it is highly unlikely deliveries will take this amount of time, we are unable to dispatch a replacement until this period of time has elapsed. Na’vi are not responsible for any direct or indirect loss or damage incurred by a customer due to delayed or lack of delivery of goods regardless of the method of delivery.
Recipient's Signature
Some deliveries may require a signature upon receipt of order. If you will not be at your usual address during normal office hours you can provide us with an alternative delivery address where someone will be available to sign for your parcel. If you are unable to sign for your parcel, you should receive a card with written information on explaining where and when you should collect it. If you do not collect your parcel within a specified time-frame (usually 7 days or after 3 delivery attempts), the parcel will be returned to us. You will be responsible for the cost of resending the parcel.
Processing Orders
We dispatch orders Monday through Friday. Orders are usually dispatched within 24 to 48 hours. Orders received after 11am or on a non-working day will be dispatched the next working day. Note: Delivery to rural addresses may take an additional day or two.
In the event that a product that you have ordered is out of stock, we will contact you as soon as possible. If you place multiple orders within a short period of time (generally 24 - 48 hours), your orders may be consolidated and delivered as a single order. If your order is made up of multiple items, some items may be dispatched separately. If this does happen, we will send you a confirmation e-mail to advise there is more than one parcel.
Wrong Address
We are not responsible for the loss of your order if the delivery address provided by you at checkout is incorrect or incomplete. If your address is incorrect or incomplete, your order may be returned to us or the courier may apply a charge to your delivery cost which we will add to your order. If your package is returned to us due to an incorrect or incomplete address, you must pay the delivery cost to re-deliver your order to a corrected address.
Delivery Returned or Refused & Eligible Refunds
If delivery is attempted and you are not in to receive your order, you will be advised by the carrier where you can either collect your order or arrange a re-delivery. If you do not arrange this within a certain timescale, the goods are likely to be returned to us. When this happens (or if the delivery is refused outright by the addressee), you are entitled to a refund of any returned and re-sellable items minus the p&p charges incurred sending out the original order. Please note that on courier deliveries, they may charge an additional fee for the order to be returned to us. If this is the case, any additional fees will also be deducted from any refund issued.
Damaged goods in transit:
If any goods are damaged in transit, please take a photo and email us. We will then be happy to offer a discount or send a replacement. Please note that we are unable to resolve issues of faulty or damaged products without a photo for our records.
More Information
If you would like any additional information about deliveries to the UK or internationally, please, contact us.
